Terms of service
These Terms & Conditions set out the basis on which we provide our treatments, treatment programmes and products to you, whether you purchase at one of our studios or on this website. Please read them before you make an appointment or place an order.
By making an appointment, by purchasing a treatment programme or a product, or by using this website, you agree to be bound by these Terms & Conditions. If you do not agree with them, please do not proceed with the purchase.
We reserve the right to change, amend, insert or delete any of these terms and conditions, or any of our policies, without prior notice. The version published on this page at the time of your purchase is the version that applies to that purchase.
These Terms & Conditions and your use of this website shall be governed in all respects by the laws of Singapore.
How We Work With You
1.1 We are committed to excellence, innovation and customer satisfaction. This is how we work with you:
(a) Tailored treatments: we understand that each individual is unique, and our team works to deliver personalised treatments suited to you;
(b) Service excellence: we accommodate late arrivals of up to fifteen (15) minutes so that you are not inconvenienced. We seek your understanding that in some cases rescheduling may still be necessary;
(c) Product quality: our products are put through quality checks and research before we offer them, and we supply professional-grade products for use at home;
(d) Ethical practices: we uphold fair and ethical business standards, and we keep our marketing communications accurate at all times.
1.2 In these Terms & Conditions, a “Treatment Programme” means a tailored package of treatments delivered over a defined period, and a “product” means any item sold by us to you, whether at a studio or on this website.
Prices and Payment
2.1 Transparent pricing. Our prices are presented clearly and all charges are disclosed to you upfront. We strictly prohibit unfair selling tactics during treatments.
2.2 Full payment is required for any Treatment Programme or product purchased from us.
2.3 Deposit. While full payment is typically required for a Treatment Programme, we do accept a booking deposit of at least twenty per cent (20%) of the total value of the Treatment Programme. The balance payment for the Treatment Programme must be made within fourteen (14) working days from the date of purchase or booking. Otherwise, we reserve the right to forfeit the deposit.
2.4 All prices on this website are in Singapore dollars (SGD).
Treatment Programmes
3.1 Cooling-off period. You enjoy a five (5) day cooling-off period (inclusive of weekends and public holidays) for the cancellation of a Treatment Programme. Please note that there is no cooling-off period for the renewal, exchange or upgrade of a Treatment Programme.
3.2 A Treatment Programme is non-transferable and non-refundable, except as set out in sections 5 and 6 below.
3.3 A Treatment Programme must be completed within its expiry date.
3.4 At any moment in time prior to the expiry date, you may choose to renew the Treatment Programme for another predefined period. The renewal fee is predetermined according to the specific Treatment Programme and the renewal period, the details of which will be thoroughly discussed with you before you make a final decision to opt for renewal.
Appointments, Changes and Cancellations
4.1 Your appointment time is held for you. If you need to change or cancel it, please let us know at least one (1) day before the appointment and we will move it for you at no charge.
4.2 We accommodate late arrivals of up to fifteen (15) minutes. If you arrive later than that, your treatment time may need to be shortened so that the appointments after yours are not delayed, or we may need to move your appointment to another day.
4.3 We understand that unforeseen circumstances happen. If something comes up at short notice, tell us and we will work it out with you.
Transferring or Exchanging a Treatment Programme
5.1 Transfer. You may transfer your Treatment Programme to an authorised third party at any time during the validity period of your programme. Please note that an administrative charge of S$50 is payable for each transfer. We will arrange for a new Treatment Record to be completed and signed by the transferee. Do note that the validity of the package will still run from the date of the original purchase.
5.2 Exchange. You may exchange your Treatment Programme for treatments of equivalent or higher value at any time during your Treatment Programme. Where a programme is exchanged for a programme of higher value, the difference in value must be paid in full. Your original Treatment Record will also be updated accordingly.
Refunds for Treatment Programmes
6.1 We allow a refund for your Treatment Programme under these two specific conditions:
(a) you are certified unfit by a registered medical practitioner to undergo the Treatment Programme. This certification by the medical practitioner must make reference specifically to the Treatment Programme signed by you; or
(b) you are leaving Singapore permanently, or you are posted overseas for a period of at least twenty-four (24) months. Documentary proof must be furnished to support your request for refund.
6.2 In both cases, you have the option to:
(a) exchange for any of our products equivalent to, and not exceeding, the value of your remaining unutilised portion of the Treatment Programme; or
(b) request a cash refund equivalent to, or up to, fifty per cent (50%) of the unutilised value of the Treatment Programme.
6.3 The refund amount will be calculated by deducting charges and/or fees according to the original selling price of the individual treatments. In the event where you have already utilised some of the treatments, credits, gift vouchers or additional gifts, these consumed treatments and gifts will be computed and deducted from the final amount paid by you to purchase the package or credits. An administrative surcharge at ten per cent (10%), a levied charge at five per cent (5%), and a credit card reverse charge at five per cent (5%), together equivalent to twenty per cent (20%) of the total value of the Treatment Programme, will be chargeable.
Products
7.1 All products sold are non-refundable.
7.2 Products sold may be exchanged within fourteen (14) days from the date of purchase, provided the product has not been opened or used and is returned in its original packaging. You may exchange it for another product, or for a treatment, of equivalent or higher value; where the replacement is of higher value, the difference must be paid in full. Please bring the original invoice, or quote your online order number, together with the product, for verification. If you are not certain which product suits you, bring it to either studio unopened and we will carry out a complimentary AI scalp scan and exchange it for the one that does.
7.3 If a product reaches you damaged, or is not the product you ordered, please contact us and we will put it right.
Buying on This Website
8.1 When you place an order on this website, you are making an offer to buy. Your order is accepted when we confirm it or send it out, and the contract between us is formed at that point.
8.2 We take care with our prices, descriptions and images, but errors can happen. Where an item is listed at the wrong price or with an incorrect description, or where it is no longer in stock, we may cancel the order and refund you in full. We will inform you if this happens.
8.3 Delivery charges, delivery times, and collection at a studio where offered, are shown to you at checkout and are set out in our Shipping policy.
8.4 If you create an account on this website, please keep your login details to yourself. You are responsible for activity carried out through your account.
Subscriptions
9.1 Where a product is offered on a subscription, the delivery interval and the price are shown on the product page before you order. The subscription discount applies for as long as the subscription remains active.
9.2 A subscription continues until you cancel it. You may cancel at any time before the next order is processed, and the orders already sent to you are not affected.
9.3 If a product on your subscription becomes unavailable, or if its price changes, we will inform you before the next order is processed.
Your Personal Data and Marketing
10.1 We ensure strict confidentiality of all personal data in line with the Personal Data Protection Act 2012 and our Privacy Policy.
10.2 By entering into a purchase agreement with us, you permit us to contact you regarding your package or your order and related matters.
10.3 You agree to allow us to contact you for promotional purposes, and to collect, use, disclose and process all personal data submitted for marketing purposes, even if the telephone number you have given us is registered with the Do Not Call registry.
10.4 You may stop marketing messages at any time. Use the opt-out form on this website, or write to dpo@drscalp.com.sg. Stopping marketing messages does not stop the messages we need to send you about an appointment or an order.
Website Content
11.1 The text, images, graphics, logos, product names and page designs on this website belong to us or to our licensors, and are protected by law.
11.2 You may view and print pages from this website for your own personal use. You may not copy, reproduce, republish or use any part of this website for commercial purposes without our written permission.
Limitation of Liability
12.1 We shall not be responsible or held liable for any or all cost, expenses, loss, or claims that may arise from medical assistance or treatment required by you. Any or all such cost, expenses, loss or claims shall be your total and full responsibility.
12.2 We shall not be liable for any loss or damage to property, or any bodily injuries, illness or death suffered by you in our premises, howsoever caused, aggravated or incurred, arising out of or in any way connected with but not limited to any behaviour of yours (including such behaviour as may be deemed inappropriate by us), the use of our services, plans, programmes, goods, activities and/or equipment. This exclusion shall not apply where we are determined in a court of law to be negligent, and shall be effective save where expressly excluded by applicable law.
Indemnity
13.1 You agree to fully indemnify and hold us, our officers, directors, agents, affiliates, licensors and suppliers harmless, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising from any breach of these terms and conditions by you, or in connection with any act, omission, default, negligence or conduct of you, or in connection with any other liabilities arising out of your use of our products or services.
13.2 You hereby agree to receive treatment and agree to exclude us from any and all liability for any injuries, accidents, mishaps or whatsoever you may suffer, including liability for any injuries, accidents, mishaps or whatsoever suffered as a result of a negligent act or acts by our staff and/or independent contractors (or otherwise), during the course of receiving any services on the premises.
Other Terms
14.1 Individual results may vary, and the benefits from our services and products may take time to manifest.
14.2 Relocation. We shall be entitled to relocate any of our studios at our sole and absolute discretion, and you shall have no claim of any nature whatsoever and howsoever arising against us in regard to such relocation. In the event of a relocation, we will advise you accordingly by call, WhatsApp or email.
14.3 By accepting these Terms & Conditions, you acknowledge and agree to comply with the sales terms and conditions written above.
Contact Us
For any queries or concerns, feel free to reach out to us. We will investigate and act to resolve areas of concern within fourteen (14) working days, depending on the complexity of each case.
Dr Scalp
Customer Care
WhatsApp: +65 9221 7878
Email: enquiry@drscalp.com.sg
Last updated: 21 October 2026