Shipping policy

What delivery costs

  • Orders of $100 or more — free.
  • Orders under $100 — a flat $5.
  • Collection at a studio — free, whatever the order is worth.

That is the whole list. No surcharge for a heavy parcel, no separate handling fee, and the figure you see at checkout is the figure you pay.

How long it takes

It usually reaches you within 2 to 3 working days. Anything ordered after 2pm, or on a Sunday or public holiday, is packed on the next working day.

You will get an email with a tracking link the moment the parcel leaves us, and every order is listed in your account.

Or collect it at a studio — free

If one of our studios is on your way, collect your order there instead and pay nothing for delivery. At checkout, choose Pick up instead of Ship, then choose the studio you want:

  • Dr Scalp Raffles City — 252 North Bridge Road, #02-27C, Raffles City Shopping Centre, Singapore 179103
  • Dr Scalp The Centrepoint — 176 Orchard Road, #03-36, Singapore 238843

Orders are usually ready within 24 hours. We will email you the moment yours is ready, so please wait for that email before coming down, and bring your order number with you. Opening hours for both studios are here.

Where we deliver

Singapore only — homes, offices, condos, everywhere. We do not deliver overseas at the moment.

If the address is wrong, or nobody is home

Spotted a mistake in your address? Send us a WhatsApp at +65 9221 7878 straight away. If the parcel has not gone out yet, we will fix it for you at no charge.

If a parcel comes back to us because the address was incomplete or nobody could receive it, we will contact you and send it out again. A second delivery charge may apply.

If it arrives damaged, or it is the wrong item

That one is ours to fix. Tell us within 7 days of delivery and send a photo with your order number. We will replace it or refund it — we pay the postage both ways. This is the same promise as in our Refund policy.

If you simply change your mind

Delivery charges are not refunded if you change your mind, and products are exchanged rather than refunded for cash. Our Refund policy sets out how that works — including the free scalp scan and swap if you have not opened it yet.

Talk to us

Email us at enquiry@drscalp.com.sg, or send a WhatsApp to +65 9221 7878. If a parcel is late or something is not right, tell us — we would rather fix it than have you wonder.

Last updated: 2 October 2026