DrScalp Terms & Conditions for Personalized Hair Treatments

Built using complex algorithms and deep learning capabilities, DrScalp can provide accurate reading of an individual’s hair density, oil concentration and melanin level. Using the analytical data collected, DrScalp will recommend a personalized solution plan and show you the forecasted result with a high degree of precision.

We are committed to excellence, innovation, and customer satisfaction. Here is a look at our customer-friendly policies:

1. Tailored Treatments: We understand that each individual is unique, and our team excels in delivering personalized treatments for optimal results.
2. Service Excellence: We accommodate late arrivals up to 15 minutes to avoid inconveniences. However, we seek your understanding that rescheduling may be necessary in some cases.
3. Product Guarantee: Our products undergo rigorous quality checks and research to ensure safety and effectiveness. We offer professional-grade products for at-home use.
4. Ethical Practices: We uphold fair and ethical business standards and maintain accurate marketing communications at all times.
5. General Sales Policies for Treatment Programmes and Products
   
   1. Transparent Pricing: Prices are presented clearly, and all charges are disclosed upfront to ensure transparency. DrScalp strictly prohibits unfair selling tactics during treatments.
   2. Deposit: Full payment is required for any Treatment Programmes of products purchased from us. While full payment is typically required for Treatment Programmes, we do accept a booking deposit of at least 20% of the total value of the Treatment Programme. The balance payment for the Treatment Programme must be made within 14 working days from the date of purchase or booking. Otherwise, we reserve the right to forfeit the deposit.
6. Specific Sales Policies Relating to Treatment Programmes:
   1. Treatment Programmes: Our Treatment Programmes are tailored packages of treatments over a defined period.
   2. Cooling-Off Period: Customers enjoy a 5-day cooling-off period (inclusive of weekends and Public Holidays) for cancellations. Please note that there is no cooling-off period for renewals, exchange and upgrade of Treatment Programme.
   3. Terms & Conditions governing purchase: Treatment Programme are non-transferable and non-refundable. Treatment Programme must be completed within the expiry date. At any moment in time prior to the expiry date, you may choose to renew the Treatment Programme for another predefined period. The renewal fee package is predetermined according to the specific Treatment Programme and the renewal period, the details of which will be thoroughly discussed with you before you make a final decision to opt for renewal.
   4. Refund Policies: DrScalp allows you to refund for your treatment under these 2 specific conditions:
      1.  You are certified unfit by a registered medical practitioner to undergo the Treatment Programme. This certification by the medical practitioner must make reference specifically to the Treatment Programme signed by you,
      2.  You are leaving Singapore permanently or posted overseas for a period of at least 24 months. Documentary proof must be furnished to support your request for refund.
   5. In both cases, you have the options to:
      1.  Exchange for any of our products equivalent to and not exceeding the value of your remaining unutilized portion of the Treatment Programme,
      2. Request for cash refund equivalent to or up to 50% of the unutilized value of the treatment programme,
         *The refund amount will be calculated by deducting charges and/or fees according to the original selling price of individual treatment. In the event where you have already utilized some of the treatments or credits or gift vouchers/ additional gifts, these consumed treatments/ gifts would be computed and deducted from the final amount paid by you to purchase the package/ credits. An administrative surcharge at 10%, levied charge at 5%, and credit card reverse charge at 5%, total equivalent to 20% of the total value of the Treatment Programme will be chargeable.
   6. Package Transfer Policies: You may transfer your Treatment Programme to an authorized third party at any time during the validity period of your programme. Please note that an administrative charge of S$50 is payable for each transfer. We will arrange for a new Treatment Record to be completed and signed by the transferee. Do note the package validity will still be from the date of original purchase.
   7. Package Exchange Policies: Customers can exchange their packages for equivalent or higher-value treatments anytime during their Treatment programme. For treatment programmes exchanged for higher value programmes, the difference in value must be made in full. Customer’s original Treatment record will also be updated accordingly.
7. Specific Policies Relating to Product Sales
   1. Definition of Product: A product is any item from DrScalp that is sold to the customer.
      
      1. All products sold are non-refundable.
      2. Products sold may be exchanged for other products of equivalent value or higher within 2 weeks from the date of purchase. This is provided that the product has not been used and is returned in its original packaging. For exchange to take effect, kindly bring the original invoice along with the products for verification purposes.
8. Confidentiality: We ensure strict confidentiality of all personal data in line with PDPA guidelines.
9. Limitation of Liability: We shall not be responsible or held liable for any or all cost, expenses, loss, or claims that may arise from medical assistance or treatment required by you. Any or all such cost, expenses, loss or claims shall be your total and full responsibility. We shall not be liable for any loss or damage to property, or any bodily injuries, illness or death suffered by you in our premises, howsoever caused, aggravated or incurred arising out of or in any way connected with but not limited to any behaviour of yours (including such behaviour as may be deemed inappropriate by us), the use of our services, plans, programs, goods, activities and/or equipment. This exclusion shall not apply where we are determined in a court of law to be negligent and shall be effective saved where expressly excluded by applicable law.
10. Indemnity: Customers agree to fully indemnify and hold us, our officers, directors, agents, affiliates, licensors and suppliers harmless, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising from any breach of these terms and conditions by you, or in connection with any act, omission, default, negligence or conduct of you, or in connection with any other liabilities arising out of your use of our products or services.You hereby agree to receive treatment and agree to exclude DrScalp from any and all liability for any injuries, accidents, mishaps or whatsoever you may suffer, including liability for any injuries, accidents, mishaps or whatsoever suffered as a result of a negligent act or acts by the staff and/or independent contractors of DrScalp (or otherwise), during the course of receiving any services on the premises.
11. Disclaimer: Individual results may vary, and benefits from our services/products may take time to manifest.
12. Contact Us: For any queries or concerns, feel free to reach out to us via WhatsApp at +65 92217878. We will investigate and act to resolve areas of concerns within fourteen (14) working days, depending on the complexity of each case.
13.  We shall be entitled to relocate any centres at our sole and absolute discretion and the client shall have no claim of any nature whatsoever and howsoever arising against us in regard to such relocation. In the event of relocation of any of our centres, we will advise you accordingly via Call, WhatsApp or Email.
14.  We reserve the right to change, amend, insert or delete any of the terms and conditions, or policies without prior notice,
15. By entering into a purchase agreement with DrScalp, you permit us to contact you regarding your package(s) and related matters, exempting us against any liabilities under DNC and PDPA. You agree to allow our company to contact you for promotional purposes and to collect, use, disclose and process all personal data submitted for marketing purposes even if you are registered with the DNC registry.

We prioritize your satisfaction and well-being at DrScalp, ensuring a seamless and rewarding experience for each of our valued customers.

By accepting our Terms & Conditions, I hereby acknowledge and am willing to comply with the Sales Terms & Conditions as written above.